Returns & exchangesUpdated 4 months ago
Return, Refund & Exchange policy
In the event that you would like to return your order for either, an exchange or a refund, you can do so within 14 days of receiving it.
Please include a note within the package stating your order number, contact details and details of what you would like: a refund or an exchange.
Exchange: If you would like to exchange your item please also include details of either the new size or the new item which you would like.
Refund: If you are requesting a refund please note that once the package has been processed you will receive your refund within 5 working days.
Please ensure that you send your item to the correct returns address based on where you are.
UK & ROW Returns
Backstreet Merchandise International
Gate B, St George`s House
Warwick, CV34 5DJ
BSI Merch (UG)
Tor 1 / Zone D
Can I return/exchange items if I change my mind?
Yes, of course, please just ensure that the items have not been worn or washed and are still in perfect condition.
Please see our Return, refund & exchange policy above to find out how to return your items.
Do you offer refunds?
Yes, we do offer refunds as long as the items are returned to us in perfect condition.
If you would like to return your order for a refund, please see our Return, refund & exchange policy for information on how to do this.
Can I return a sale item?
You can return any item on the store as long as it is in perfect condition, unless stated otherwise.